Advertising breaches by healthcare practitioners

Previous posts outlined the codes of conduct for Australian healthcare practitioners and avenues for making official complaints. In addition,  national practitioner boards have jointly developed advertising guidelines for registered practitioners, administered through AHPRA. For unregistered practitioners outside NSW, deceptive advertising may come under the Fair Trading Act.


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Accountability: Complaint processes against registered healthcare practitioners

Registered healthcare practitioners in Australia, including dentists, psychologists, physiotherapists, pharmacists and Chinese medicine practitioners are required to abide by national laws and a code of conduct to protect patients. Breaches of those may be reported to the Australian Health Practitioner Regulatory Authority (AHPRA). Links to the authority and the code follow, with some potentially relevant sections.

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Accountability: Complaints against unregistered health practitioners

Australia has federal laws to protect patients from unethical or unsafe practices by registered health practitioners, however, NSW is the only state to provide similar protection from unregistered health practitioners. NSW patients adversely affected by unregistered practitioners may seek redress through the Health Care Complaints Commission (HCCC). Links to the HCCC, instructions on making complaints and an explanation of relevant aspects of the code of conduct follows, with some good news and bad news.